AxieFlashDraft for review. This document describes what AxieFlash does today, but it has not had a legal review yet. Text in [brackets] is a detail the owner has not decided yet.
Your options
AxieFlash gives you two kinds of deletion, in the app. They are different, so read both before choosing:
- Delete your account: removes the account itself, your cards and your Premium. It can't be undone.
- Delete your personal data: removes your name, email, username, feedback and play history, but keeps your account, cards and Premium.
Other requests, such as a copy of your data or a correction, are made by email and are never treated as a deletion. See Other privacy requests.
Delete your account
How to ask
In the app, open Profile, then Settings, then Delete account. Confirm three times and type in your account details as asked.
What happens straight away
- Our server schedules the deletion for exactly 24 hours later, by its own clock. Asking again doesn't move that time.
- You are signed out on every phone, and the app shows the date your account will be deleted.
- The account is locked: it can't sign in again, including with Google on another phone or after reinstalling, and it can't make cards, join the beta or ask for anything else.
Can I change my mind?
No. In the current release, a deletion can't be cancelled or the account restored once you have confirmed.
After 24 hours
Our server deletes the account by itself; nobody has to approve it. If something goes wrong, it tries again, and the team checks any deletion that still fails. Your phone clears AxieFlash's data the first time the app opens after the deadline (allowing a few minutes for the server to finish).
Deleting your account doesn't cancel a Google Play subscription. None can be bought yet, but once they can, cancel yours in Google Play too.
What is deleted, and what is kept
| Deleted from our server | Kept, without anything that says whose it was |
|---|---|
|
|
We keep those records so that our totals, costs and bills stay correct. Everything on your phone, including your notes and study data, is cleared. Server logs and backups may still hold old information until they are replaced. [RETENTION PERIODS FOR THE KEPT RECORDS, LOGS AND BACKUPS: TO BE DECIDED]
Delete your personal data, keep your account
In the app, open Settings, Legal & Privacy, Request Data Deletion, and confirm. The app shows the request as Pending, then Completed once the team has done it. [RESPONSE TIME: TO BE DECIDED]
- Deleted: your email address, name and username, your feedback messages, your round history, and your Cloud AI request records.
- Kept: your account, your cards, your Premium, your Google link, the card records, and anything we must keep for security, fraud prevention, accounting or the law. [WHAT MAY BE KEPT, AND FOR HOW LONG: TO BE CONFIRMED]
It can't be undone. You can have one request open at a time, and you can't make one while your account is being deleted. Your study data on your phone isn't affected; you can clear it yourself in Android's settings.
Other privacy requests
To get a copy of your data, correct it, or object to how it's used, email axieflashdeveloper@gmail.com. We treat these as what you asked for, not as a deletion. If you can't use the app, you can also ask us by email to delete your data or your account.
Email from the Google account you signed in with, or include your user ID (Settings, Account), so we can check the account is yours. Your rights are described in the Privacy Policy.
How long we keep information
We keep account information while your account exists, and the records above as described. The Privacy Policy lists every kind of information and how long it is kept.
Contact
axieflash, Pinamlayan, Oriental Mindoro, Philippines. Privacy and support: axieflashdeveloper@gmail.com