AxieFlashDraft for review. This document describes what AxieFlash does today, but it has not had a legal review yet. Text in [brackets] is a detail the owner has not decided yet.
Purchases aren't available yet
Nothing can be bought in AxieFlash today. Premium and card top-ups are shown in the app as coming soon, there is no checkout, and no payment is taken. The beta is free and is not a purchase.
This policy says how refunds are planned to work once purchases arrive. It will be reviewed and updated before then, to match the real payment system and the law.
What is planned
- Premium: a monthly subscription through Google Play, currently shown as ₱89.90 a month. It renews each month until you cancel it in Google Play. Cancelling stops future charges, and you keep Premium until the paid month ends.
- Card top-ups of 20, 60 or 120 cards: one-off purchases added to your balance straight away. A top-up that would take you past the 600-card cap is refused before you pay.
Google Play's rules and ours
Google Play will take the payment, so Google Play's refund rules apply to what you buy through it, and Google Play decides and pays most refunds. AxieFlash can't refund a Google Play payment itself. What we can do is put our side right, for example by giving you cards or Premium that you paid for but didn't get. [WHICH REFUND TOOLS AXIEFLASH WILL USE, IF ANY: TO BE DECIDED]
Common cases
- Charged but didn't get your cards or Premium: tell us with your user ID (Settings, Account). We will check the purchase and give you what you paid for, or point you to Google Play for a refund.
- Charged twice: contact Google Play, and tell us so we can check what was added to your account.
- Bought by mistake: ask Google Play first, then us if that doesn't help. [OUR POLICY ON ACCIDENTAL PURCHASES: TO BE DECIDED]
- A new subscription: [REFUND WINDOW: TO BE DECIDED]
- Cards already added or used are generally not refundable. [EXCEPTIONS: TO BE DECIDED]
Refunds may also not be available for accounts closed for breaking the Terms of Service, or for purchases older than the period set by Google Play or the law. [ELIGIBILITY RULES: TO BE DECIDED]
Your rights under the law
Where the law gives you a right to a refund or another remedy, this policy doesn't take it away. [LEGAL REVIEW: the consumer rights that apply in the Philippines to digital purchases.]
How to ask for a refund
Once purchases exist: email axieflashdeveloper@gmail.com with your user ID, what you bought, when, and why, and keep your Google Play order number. We will look at every request and reply. Refunds paid by Google Play follow its timing. [PROCESSING TIMES AND A BILLING CONTACT: TO BE DECIDED]
Contact
axieflash, Pinamlayan, Oriental Mindoro, Philippines. Support: axieflashdeveloper@gmail.com